Wednesday, March 28, 2007
too much to handle
Argh! My entry got demolished after this stupid old system running on Windows 2000 restarted by itself!
I was saying that the first few calls of the day were made by people crying for their dads and mums.
As in kao pei kao bu.
My first call was from a guy calling to complain about the fact that before he signed the check, there was stock, but after he signed it, there wasn't. So what can i do? Is it my fault that he possibly took 10 minutes to sign his check, whereby other people came and took away the stock?
What's more, he VEHEMENTLY REFUSED to give me his name and contact details so that i could get back to him. Even after explaining that there wasn't anyone around that could answer his questions, he demanded i put someone on the phone and that he could wait.
So i transferred him to my collegue who couldn't help him either and she tried to placate him. My skills not that power yet, have to gain more exp points to level up.
However, she couldn't get him to leave his contact and go away either, so she put him on hold and carried on with her work. Haha! Let him wait lo.
I'm so worked up because he accused me of CHEATING him of his money! Please la! Even thou i work for peanuts per hour, what makes him think i'm getting any benefits from wanting to take down his details to call him back. That's extra work for me isn't it?
Bleah! Next time you call customer service, please talk nicely ok. We're people too! We're not superhumans put at the phone to endure ur verbal assults.
Next time anyone's rude, i'm gonna put them on hold forever.
Muahahaha! I'm kidding.
Or maybe not.
p/s i'm so gonna remove anything that indicated where i work. so unsafe to rant abt customers if everyone reading knows where i work.
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